Winter Storm Newfoundland and Labrador

Newfoundland and Labrador, we’re here for you. A significant winter storm is expected to bring heavy snowfall and winds in the coming days and we want you to be prepared. Environment Canada is forecasting snow accumulations ranging from 30 to 70 cm and maximum wind gusts ranging from 100km/h to 140 km/h. 

During this storm, damage to buildings; such as roof shingles and windows, may occur and power outages are also possible. Every year, homes are damaged by weather-related events, and homeowners are subjected to the considerable costs and stress that result. Please see our damage prevention tips below to protect yourself and your property from extreme weather.

 

DAMAGE PREVENTION TIPS

 

1. Stay indoors

• If possible, stay indoors. If you have to go outside, dress appropriately for the weather.
• Avoid driving. If you do need to drive, make sure you have an emergency kit in your car with essentials like; antifreeze, a flashlight, blankets, water and non-perishable food, a snow shovel, an ice scraper and brush, sand, and booster cables .
• If you do need to leave your house, let someone know where you’re going, your route and your expected time of arrival.

 
2. Pick up around your yard

• Pick up or secure any loose items stored outside or belongings in your backyard as these can become flying debris which can cause damage and personal injury. Store these items in your home, garage or shed.
• If you have a pool, consider tying down a tarp over your pool to prevent debris from entering or damaging your pool.
• Inspect the trees on your property for loose or damaged branches. Consider calling a professional to remove any compromised branches if there is a safety risk. 

 
3. Winterize your car

• Install winter tires. Winter tires allow you to stop up to 40% sooner in winter weather than all-season tires  do.¹
• Tune up your car regularly in the winter months. It’s a good idea to check your car’s battery, belts, hoses, tires, antifreeze, oil, heater and defroster.
• Consider installing winter wiper blades and be sure to have extra windshield-washer fluid on-hand in your car.

 
4. Winterize your home 

• Regularly check and maintain your home heating to ensure it’s in working order, especially when you are away.
• To prevent pipes from freezing and bursting, install insulation sleeves or wrapping on exposed pipes (especially on pipes that are close to exterior walls). Keep snow build up away from doors, windows, window wells and foundations to prevent seepage into your home.
• Use de-icing (salt) products to keep walkways, driveways and stairs clear of ice buildup.
• If you are going away, have a trusted friend, neighbour or family member check on your home daily to ensure heat is maintained, and there are no other issues in or around your home.
• Turn off your water and drain the pipes if you will be away from your home for a week or longer .
• Keep snow away from gas meters, gas appliance vents and exhaust vents.

 
5. Regularly maintain downspouts and eavestroughs

• Check your eavestrough and downspouts every spring and fall to ensure that they are not blocked.
• Keep debris and snow clear of downspouts, drains and sewer grates.
• Ensure downspouts discharge at least one meter from the side of your home and away from your neighbour’s property.
• Subject to municipality approval, disconnect any downspouts that are connected to the sewer system.
• Install covered window wells on basement windows at or near ground level.
• Have a licensed professional check your weeping tiles in case they are damaged or blocked.

 
6. Inspect your roof for weaknesses

• It's imperative to routinely have your roof inspected for things like ice dams, loose or damaged shingles, debris pileups, bare spots, and more.
• Poor roofing conditions can allow ice and water to enter your home and cause more wide-spread damage.
• To decrease any risks of injury and/or further damage, hire a professional to repair your roof.

 
7. Check weather stripping on doors and windows

• Weather stripping keeps cold, windy drafts from making their way into your home, and prevents warm air from escaping. It also helps prevent water from entering your home.

8. Make sure your emergency supply kit is up to date
 
Here are some of the things you should consider putting in your emergency kit:

• 3 days' worth of water and nonperishable food for each member of your family.
• A manual can opener.
• A hand-crank or battery-powered radio so you can stay up to date on advisories.
• Cash, flashlights, and extra batteries.
• Food, water, and toys for your pets.
• Infant formula and diapers, if necessary.
• Entertainment such as books, magazines, and battery-power electronics.
• Medications, a first-aid kit, hand sanitizer, toilet paper, and trash bags.
• Solar chargers for cell phones and other electronics.
• Copies of important documents, like insurance policies, emergency contact info, and IDs.
• A warm blanket or sleeping bag for everyone in the family.
• At least one change of clothing.
• A fire extinguisher.

Be sure to store your kit in a place where it's easy to grab and go.
 
9. Prepare for power outages

• Ensure your fridge and freezers are well stocked and open only when necessary.
• If you have a generator, prepare it for use – including checking fuel and oil levels and ensuring it is in proper running condition, prior to an outage.
• Have flashlights and blankets ready.
• Fill the bathtub with cold water, in case of extended periods without power.
• Ensure all technologies (laptops, smartphones, tablets, etc.) are fully charged.
• Keep non-perishable foods stocked.
• Disconnect electronics to prevent electrical surges when power resumes.
• Have alternative plans to visit friends, family, a warming centre or a mall to stay warm.

10. Review your insurance policy

• Be familiar with what your policy covers you for.  If you’re unsure, contact your insurer or broker to review and ensure you are adequately protected for the perils of winter.

 

IMPORTANT CLAIMS INFORMATION

Please note that we may experience high call volumes and wait times in the event of an extreme weather event.

 

To make a claim at any time please call 1 800 319 9993. You are also able to make a claim online through the Claims Point™ portal±. For more information on claims please visit our claims page.

 

Once a claim has been submitted, a claims adjuster will usually contact you within 24-48 hours, however, please note some delays are to be expected.

 

When a claims adjuster calls, customers should have the following information available:

• Best contact method (email, mobile, work or home phone).
• Address where damages occurred.
• A detailed description of the loss and damages where possible.
• The name and contact information of any contractor who has already begun repair to the property.
• Customers should hold onto any receipts, photos or other relevant information pertaining to damages.